My KPIs

You can update the progress of your Key Performance Indicators via My KPIs section. It is the quickest and easiest way to update KPIs that are of your responsibility.

Depending on the settings configured by your Administrator, My KPIs section would also enable you to perform progress updates for the KPIs that you are titled as the reporting officer.

KPIs are grouped by period in ascending order e.g. weekly, fortnightly up to annually. All data displayed for KPIs will be applicable to the last closed period. This behaviour can be toggled by your Administrator to display details for the current period.

For each KPI, following data are displayed by default.

Field

Description

Title

KPI Title. A superscript is displayed here to indicate the type of KPI.

T for Trend
R for Rollup
C for Calculated

Period

Assessment period for each KPI will be displayed.

Actual

The latest actual value is displayed here, can be updated if required.

NOTE: The Actual of a calculated KPI will be automatically calculated from the actual of its sub-KPIs based on the formula that has been entered in the KPI > Sub KPI tab.

Target

Target set for a KPI to assess its performance. This field will be non-editable. A target must be set in order to update via the quick update page (excluding Trend KPIs that don't have targets).

Trend Arrows

Displays the trend of KPI. Trend is determined by comparing the performance from the current period to the performance of the previous period.

NOTE: Trend arrow will not be displayed for Trend KPIs as it has no target set to calculate performance.

KPI Trend arrow can also be based on the actual value. In order to enable this within your system, Administrator needs to enable KPI trend to be based on Actual value from the settings area.

Traffic lights

Displays the YTD progress of the KPI. This behaviour can be toggled by your Administrator to display the traffic lights based on the KPI period performance. Setting - Display 'Period' based traffic lights in My Quick Update KPI.

KPI progress traffic light will display the following indication based on the 'Action Progress Threshold' configured within the configuration area.

On Track
Monitor
Off Track
No Target Set

Comments

The latest KPI progress comment is displayed here. You can edit the comment if required.

Chart

Expands the update area of the relevant KPI and displays the chart tab*

Email Icon

Clicking on this icon enables you to send an email based on progress relating to a particular KPI. A pop-up window will be displayed to send the email to a staff member within system or a separate email address.

*KPI chart - Further details explained under KPI Graph

Following filters options will be available:

Filter	Description
Search	A text box that allows you to perform a keyword search on KPIs that you're accountable.
Hierarchy	A dropdown that lists all hierarchies including any custom hierarchies. Selecting a hierarchy would allow you to further filter records up to a hierarchy node.
Hierarchy Level	A dropdown that lists all hierarchy levels under the hierarchy you selected on the above filter. Selecting a hierarchy level would allow you to further filter records up to a hierarchy node.
Hierarchy Node	A dropdown that list all nodes available under the hierarchy level you selected on the above filter. Selecting a hierarchy node would display your KPIs that are linked to the particular node.
Agency	A dropdown that lists the Agencies.
Last Progress Update	A selection from a dropdown list that filters KPI as per the last progress update.
Related Plans	A dropdown list of related plans that could be linked to a KPI. By selecting a related plan, you will be provided with a list of KPIs that are linked to the chosen plan.
KPI Performance	A dropdown list of KPI Performance options. By selecting a performance type (On Track/Monitor/Off Track), you will be able to filter KPIs which are classified against the selected performance.
Period	A dropdown list which displays KPI periods.
Hide Inactive	Selecting this would exclude all inactive KPIs from the list. Ticked by default.
Hide Archived	Selecting this would exclude all archived KPIs from the list. Ticked by default.

'Search' and 'Clear Filters' buttons are available within filters area. Selecting “Save as Default” option will save current search as the default.

KPI Progress Update

In order to perform a KPI progress update:

STEP 1: Type your update on the 'Progress comment' box and enter the value in the 'Actual' box against the specific KPI you intend to update.

Note: KPIs without targets set, excluding Trend KPIs, will appear as greyed out and non-editable. KPIs MUST have a target set (i.e targets/actual tab saved) in order for you to add in your actuals via the quick update page. This is one of the CAMMS business rules. The user may still add actuals through the KPI input area, meaning a target will be saved at the same time (target of 0 if no value is actually added). Performance will be then calculated based on that set target.

STEP 2: Save the changes by clicking on the 'Save All' icon.

You can type updates into multiple KPI rows at once and click 'Save All' button to update the KPIs.

Or,

STEP 1: Click on the plus icon on the left side of the KPI row to expand the update area for the specific KPI. Two previous periods and the current period target/actual will be displayed by default (period count can be configured).

STEP 2: Update actual progress and comments for each period.

STEP 3: Select the save icon once all the changes are completed.

Business Rules for Trend arrow display

Trends are calculated by comparing the targets and actuals from the current period to the targets and actuals to the previous period. The actual is compared as a percentage (performance) of the target. For example:

Month 1:

Target = 30

Actual = 15

Performance = 50%

Month 2:

Target = 20

Actual= 11

Performance = 55%

Depending on calculation methods and aggregation method the system will calculate KPI performance as a percentage of KPI target. Then current period YTD and previous period YTD are compared and a trend is shown.

Trend arrow display for Trend KPIs – the above is applicable for all KPIs with the exception of Trend KPIs. For Trend KPIs, there is no Performance to compare because there is no Target to calculate a Performance with. Thus, for Trend KPIs, the Trend arrow is determined by comparing the current period ACTUAL with previous period ACTUAL only. Refer KPI trend to be based on Actual value from the settings area.

Last revised: September 04, 2018